Warranty Submission

Air Conditioners, Heat Pumps & Refrigeration

Sirair technician servicing an air conditioner

Before you submit

This form is for customers experiencing an issue with a Sirair air conditioner or heat pump. Sirair accepts no responsibility for units installed by contractors who are not Sirair-recommended — please ensure your installer is verified with Sirair, and follow our warranty policy, protocols, terms and conditions to keep your warranty valid.

  1. 1
    Have your documents ready Proof of purchase (invoice from Sirair), installer details and full service history.
  2. 2
    Tell us about the unit & fault Add the product details and describe the problem you're experiencing.
  3. 3
    We assess your claim Our technicians review your submission and get back to you.

Prefer to talk to us directly?

Phone 011 315 1246

Not sure what's covered? Read our Reseller Warranty and Retail Warranty for cover and the servicing required.

Your details

Your address

Product details

Enter your invoice number. Our team may ask you to email the invoice and service history when assessing your claim.

Installer & service

Tell us what's happening with the unit — symptoms, when it started, and any error codes.

We only use your details to assess and process your warranty claim.