Retail Warranty

1. Purpose

This Retail Warranty Policy sets out the terms and conditions under which Sirair warrants its products against manufacturing defects. It is intended to provide a clear and consistent warranty process while protecting both Sirair and its customers.

This warranty applies only to products purchased from Sirair and installed in accordance with the requirements set out in this policy.

2. Definitions

For the purposes of this Warranty Policy:

• Customer means the original purchaser reflected on the Sirair tax invoice or proof of purchase.
• Sirair Technician means a technician directly employed or authorised by Sirair to carry out installation or warranty repairs.
• Recommended Installer means an installer approved or recognised by Sirair and listed on the recommended installers page on the official Sirair website.
• Manufacturing Defect means a defect arising solely from defective materials, defective workmanship or incorrect factory assembly.
• Product means the Sirair equipment supplied under the original proof of purchase.

3. Warranty Coverage

This warranty covers manufacturing defects resulting solely from:

• defective materials;
• defective workmanship; or
• incorrect factory assembly.

Where the product has been installed by a Sirair Technician, Sirair shall be responsible for both approved replacement parts and the labour required to rectify confirmed manufacturing defects during the applicable warranty period.

Where the product has been installed by a Sirair Recommended Installer, Sirair's responsibility shall be limited strictly to approved replacement parts.

The decision to repair, replace or reject any warranty claim rests solely with Sirair following inspection and technical assessment.

The provision of replacement parts or technical assistance shall not constitute an admission that a manufacturing defect exists.

4. Warranty Eligibility

Warranty coverage shall only apply where:

• the product was purchased from Sirair;
• installation was completed by a Sirair Technician or a Sirair Recommended Installer;
• installation complies with all applicable electrical, refrigeration and plumbing regulations and recognised industry standards;
• the unit has been correctly commissioned;
• the prescribed maintenance schedule has been followed;
• satisfactory service records can be produced upon request; and
• no unauthorised repairs, alterations or modifications have been carried out.

Failure to comply with these requirements may result in the warranty claim being declined where such non-compliance contributed to the reported failure.

5. Required Servicing

To maintain warranty validity, products must be serviced at the following minimum intervals:

Sirair reserves the right to request proof of servicing and maintenance records during the warranty period.

Failure to provide satisfactory service records may result in the warranty claim being declined where inadequate maintenance has contributed to the reported failure.

Products installed in harsh operating environments, including but not limited to coastal areas, server rooms, workshops, factories, mining operations, basements or other contaminated environments, may require more frequent servicing.

6. Warranty Claim Procedure

Where the product has been installed by a Sirair Recommended Installer, the customer shall report any suspected fault directly to the installer.

The Recommended Installer will be required to:

• attend the site where necessary;
• diagnose and troubleshoot the reported fault;
• determine whether the fault is installation-related or potentially the result of a manufacturing defect;
• carry out any installation-related rectification at their own responsibility; and
• where a manufacturing defect is suspected, submit a warranty claim to Sirair together with all supporting documentation.

The warranty submission must include, where applicable:

• proof of purchase;
• installer details;
• complete service history;
• model number;
• serial number;
• a detailed description of the reported fault;
• photographs of the installation and defective component where requested; and
• any additional information reasonably requested by Sirair.

Sirair reserves the right to inspect, test and assess the reported component before approving any warranty claim.

No replacement component shall be supplied until Sirair has completed its technical assessment and confirmed that the failure is the result of a manufacturing defect, unless prior written authorisation has been granted by Sirair.

Where the product was installed by a Sirair Technician, the customer shall report the fault directly to Sirair, who will arrange the necessary inspection and assessment in accordance with this Warranty Policy.

Incomplete warranty submissions or failure to provide the requested information may delay the assessment process or result in the warranty claim being declined.

7. Fault Assessment

Sirair reserves the right to inspect, test and assess any product before approving any warranty claim.

No replacement component shall be supplied until the defective component has been inspected by Sirair unless prior written authorisation has been granted.

Sirair's technical assessment shall determine whether the reported failure resulted from a manufacturing defect or from an excluded cause. If from an excluded cause then a call out fee will be applicable and parts will be billed accordingly.

8. Return of Parts

All components replaced under warranty remain the property of Sirair and must be returned upon request for inspection and assessment. This includes, but is not limited to:

• compressors;
• indoor PCBs;
• outdoor PCBs;
• fan motors;
• sensors;
• electronic components; and
• expansion devices.

Failure to return requested components within the prescribed period may result in the warranty claim being rejected or the replacement component being invoiced.

9. Compressor Assessment

Compressors submitted under warranty shall undergo specialist testing.

Where testing confirms a manufacturing defect, the warranty claim shall be honoured.

Where testing confirms failure resulting from:

• incorrect installation;
• electrical damage;
• contamination;
• incorrect refrigerant practices;
• lack of maintenance;
• incorrect commissioning; or
• any excluded cause,

the warranty claim shall be rejected.

Should the customer request the return of an assessed compressor, Sirair reserves the right to charge a reasonable handling and administration fee.

10. Authorised Repairs

Warranty repairs may only be carried out by:

• a Sirair Technician; or
• a Sirair Recommended Installer authorised by Sirair.

Where the installation was completed by a Sirair Recommended Installer, the installer remains responsible for:

• fault diagnosis;
• troubleshooting;
• labour;
• commissioning; and
• repair costs.

Where the installation was completed by a Sirair Technician, Sirair shall be responsible for both approved replacement parts and labour relating solely to confirmed manufacturing defects.

Repairs performed by unauthorised persons will void this warranty.